IT Service Management Journal

The IT Service Management Journal is an electronic journal provided to clients of Conan Group, alliance partners and the ITSM community.

Developed to highlight best practice in service management solutions, the ITSM Journal consists of contributions gathered from international, national and local authors.

Focused on educating readers on the possibilities of achieving IT and business alignment through IT Service Management, future issues of the ITSM Journal will cover the following topics:

•  ITSM and ITIL
  
•  ITSM Supporting E-Business
  
•  ITSM and Quality
  
•  ITSM/ITIL and Outsourcing
  
•  ITIL Toolsets
  
•  ITSM and Shared Services
  
•  Cultural Change
  

To receive a copy of the latest edition of the ITSM Journal, please contact info@conangroup.net