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Service Management Foundations (3 day course)
and Registration Form
Course Overview
The IT Service Management Foundations course is the first stage
in the IT Infrastructure Library (ITIL) training program. It provides
a comprehensive overview of the ITIL concepts and introduces the following
key disciplines:
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Positioning IT Service Management
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IT Services Culture and introducing a Customer focus
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ITIL and Quality Management
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ITIL Service Support processes:
- Service Desk
- Configuration Management
- Incident Management
- Change Management
- Problem Management
- Release Management
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ITIL Service Delivery processes:
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management
- IT Service Continuity Management -
Mock Examination and Review
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Developing an Action Plan … where to next?
Service
Management
Foundations
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