ITIL Training Perth

You’ve heard the hype, but what does IT Service Management and ITIL mean to you and your organisation?

This course cuts through the hype and helps you to understand what IT Service Management and ITIL actually is and does!!

A highly interactive course, this one-day course is designed to provide executive managers, senior business managers, IT executives, relationship managers and account managers with an introduction to IT Service Management and the best practice framework, ITIL.

Learn why ITSM and ITIL are now an important focus for organisations world wide ….

	Why do IT organisations use Service Management and ITIL to manage the delivery of IT services?
	How does ITSM support business objectives and shift the focus in IT away from technology to an IT services based solution?
	How is ITIL used to manage external service providers?
	What are the ITIL processes and how do they interrelate to one another?
	What are the ITIL processes and how do they interrelate to one another?
	What is the relationship between ITIL, ITSM, IT Governance, Quality Management and Project Management?
	How do organisations implement ITIL?
	What are some of the traps to avoid when implementing ITIL?

Please CLICK HERE to view the training schedule, course contents, booking contacts and forms for the ITIL courses and discuss ITIL book ordering.