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Customised in-house programs |
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2 or 3 day programs available |
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Internationally recognised qualification |
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Learn how ITIL best practices can help you to make improvements in your IT department. |
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Learn world-wide best practices in delivering IT services. |
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Learn what organisations worldwide are doing to leverage their IT departments to become more aligned with business outcomes - and your team will gain an internationally recognised qualification while doing so.
A SERVICES FOCUS
This course looks at how IT service management builds on fundamental processes to enable IT organisations to deliver ‘end-to-end’ services in a best practice manner. By looking at the underlying processes in your IT department, you will be able to identify opportunities for improvement in your service delivery.
COURSE PROGRAM
The ITIL Service Management Foundations Course provides a comprehensive overview of ITIL best practice concepts. Courses in both V2 and V3 are offered depending on your organisations requirements and maturity.
COURSE STYLE
Designed to be interactive, a series of lectures, group discussions, participant presentations and role-plays are incorporated into the course. These exercises are designed to provide you and your team the opportunity to learn essential management skills whilst learning how to implement ITIL processes into your organisation.
Who Should Attend This Course:
- IT Directors, IT Managers, IT Operations Managers, Data Centre Managers.
- Network Support Managers, Network Managers, Applications Development
- Managers, Systems Managers, Helpdesk & Servicedesk Managers.
- Process Managers, IT Project Managers, Program Managers.
- Team members from IT Infrastructure, Operations, desktop, Systems, Applications.
COURSE ACCREDITATION
On successfully achieving a pass rate from the one-hour multiple-choice examination, you will be awarded a Foundations Certificate in IT Service Management. This certificate is internationally recognised by EXIN and ISEB. |
