• Gain the highest level of ITIL V3 certification available worldwide.
• Join an elite group of ITIL Experts where your skill-set will be in high demand!
• Learn both the ITIL V3 Service Lifecycle and the in-depth ITIL V2 processes on which V3 is based.
• Gain a substantial base to work from when implementing ITIL into your organisation.
• Ideal for managers or team leaders responsible for improving IT service provision.

The ITIL V3 Expert Fast Track Program is designed for IT professionals that are involved in the implementation of IT Service Management and its ongoing management. Based on industry best practices, the ITIL Service Managers course focuses on the implementation and ongoing management of the IT Infrastructure Library (ITIL) framework into your IT organisation.

The highest level of certification worldwide, the ITIL V3 Expert Fast Track Program focuses on the implementation of IT Service Management in organisations utilising world best practice as defined by the ITIL V2 and V3 framework.
Topics covered during this 17 day program focus on the operational and tactical processes of ITIL covering the V2 and V3 processes including:

• Service Support
• Service Delivery
• Service Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

The ITIL V3 Expert Fast Track Program is aimed at management leve l participants. It tests an understanding of the ITIL philosophy, management implications, the costs and benefits and the reasons for adopting ITIL guidelines.

COURSE OVERVIEW
The ITIL V3 Expert Fast Track Program consists of five modules conducted over an 18 week period.

• MODULE 1. Service Support (3 DAYS)
• MODULE 2. Service Delivery (3 DAYS)
• MODULE 3. Service Managers Workshop (4 DAYS)
• MODULE 4. Course Revision & Examination Preparation (2 DAYS)
• MODULE 5. ITIL V3 Managers Bridging Program (5 DAYS)

Examinations:
- SERVICE SUPPORT & SERVICE DELIVERY EXAMINATIONS (2 x 3 HRS)
- ITIL V3 MANAGERS BRIDGING EXAMINATION (90 minutes)

CERTIFICATION PROCESS:
To gain the ITIL V3 Expert level qualification, the following must be achieved:

• You must pass the in-course assessment conducted in Module 3
• You must achieve a 50% or greater pass mark in the two three-hour written examinations.
• You must achieve a 65% or greater pass mark in the ITIL V3 Managers Bridging examination.
• Here’s what our clients say about this course…

"You get out of this course what you put into it. A great way to get out of your comfort zone and not only develop your ITIL knowledge, but also your leadership skills and confidence in yourself"
L Findlater, ICT Applications Manager, HBF

"This course gave me ... a wealth of practical techniques that I have been able to take back to my work place to implement and improve on our current processes and procedures"
R. Toyn, Outsourced Service Desk Manager, Empired

“Since passing the course I have reviewed and implemented the ITIL framework in a number of organisations with confidence, leveraging best practice solutions and managing major project implementations from conception to closure.”
L. Peters, Solutions Architect, City of Perth

“Very thorough, real life examples and excellent presentation.”
K. Aldons, IS, St John of God Healthcare

“There is a wealth of information and knowledge in this course.”
J. Speidel, Senior Consultant, Computer Associates

For more information, pricing and course outline, please email Tabitha Corser at training@conangroup.com.au or phone 1300 864 769.

Looking to upgrade your existing ITIL V2 Service Managers Certificate to ITIL V3 Expert status?
ITIL V3 Managers Bridging Certificate Course

• Fast track from ITIL V2 Managers Certificate to ITIL Expert Level V3
• 5-day ITIL V3 Managers Bridging course and 90 minute examination
• Upgrade level for those holding an ITIL V2 Service Manager certificate.
• Bridge the gap between the V2 Managers Certificate and the ITIL V3 Expert level.
• Focus areas cover the implementation of ITIL V3.

For more information, pricing and course outline, please email Tabitha Corser at training@conangroup.com.au or phone 1300 864 769.